How do I book an airport transfer?
How do I book an airport transfer?
Simply fill out our online enquiry form with your journey details and a member of our team will contact you with pricing and booking confirmation.
Which airports do you cover?
Which airports do you cover?
We currently provide transfers to and from UK airports including Gatwick, Heathrow, London City & Southampton.
Which ports do you cover?
Which ports do you cover?
We currently provide transfers to Dover, Southampton & Portsmouth.
Do I need to book in advance?
Do I need to book in advance?
Yes, all journeys must be pre-booked in advance.
Can I book a return journey?
Can I book a return journey?
Yes, both one-way and return airport transfers are available.
Will my driver monitor my flight?
Will my driver monitor my flight?
Yes, where flight details are provided we monitor arrivals to help account for delays where possible.
How will I know my booking is confirmed?
How will I know my booking is confirmed?
Once your booking has been confirmed, you will receive confirmation by email or phone.
Can I pay online?
Can I pay online?
Online payment options may be available depending on the booking. Further payment details will be provided during confirmation.
Do you offer business travel?
Do you offer business travel?
Yes, we provide professional airport transfers for both personal and business travel.
How much luggage can I bring?
How much luggage can I bring?
Please include luggage details when enquiring so we can ensure suitable space for your journey.
What areas do you cover?
What areas do you cover?
We are based in West Sussex and cover surrounding areas for airport transfers.
Can I contact someone about my booking?
Can I contact someone about my booking?
Yes, our team is available to assist with booking enquiries and journey updates.
What happens if my flight is delayed?
What happens if my flight is delayed?
If flight details have been provided, we will do our best to accommodate delays where possible.
Do your vehicles have child seats?
Do your vehicles have child seats?
Please note that we do not supply children’s car seats or baby seats in our vehicles so these cannot be requested or provided by our drivers. However, if you have your own car seat, we are happy for you to install them for the journey, but we cannot store them after your journey is completed.
What is your cancellation policy?
What is your cancellation policy?
If you need to cancel or amend your booking, please contact us as soon as possible. Cancellation terms may vary depending on the notice provided before your journey. Full details will be confirmed at the time of booking.
What is your waiting time policy for passenger vehicles?
What is your waiting time policy for passenger vehicles?
For airport journeys, a grace period of 15 minutes is offered for domestic flights and 30 minutes for international flights before waiting time is accrued. After this period, you will be liable to pay a waiting time fee from the 16th minute for domestic flights and from the 31st minute for international flights.
What happens if my flight arrives earlier than scheduled?
What happens if my flight arrives earlier than scheduled?
If you’ve added your flight number, we’ll track your flight and, where possible, adjust your driver’s arrival time to match your early landing. This helps ensure your driver is there as close to your arrival time as possible.
What happens if my flight has been cancelled?
What happens if my flight has been cancelled?
If your flight is cancelled, please let us know as soon as possible by email or phone.
If you’ve provided your flight number, we may be able to identify the cancellation, but it remains your responsibility to cancel the booking if you no longer need the journey. You can then easily make a new booking for your updated travel plans.
Do I have to pay for parking at the airport?
Do I have to pay for parking at the airport?
Drop off fees are applicable at all London Airports. When collecting from an airport your driver will be charged a parking fee when exiting the airport and as this charge cannot be predetermined, we apply this charge after the booking has been completed.
How do payments work?
How do payments work?
A deposit may be required to secure your booking. The remaining balance can then be paid at the end of the journey by cash or card.
Is a deposit required?
Is a deposit required?
Yes, a 20% deposit is required to secure your booking. Deposits are fully refundable if the booking is cancelled at least 48 hours before the scheduled pickup time.
